Complaints Procedure

We are committed to providing the highest quality service to all clients, at all stages of the mediation process. Feedback is always gratefully received.

If you feel that we have fallen short at any time, then please let us know either informally or formally as set out below. We will seek to resolve any complaint quickly.

We operate the following complaints procedure:

• Any complaint should be made in writing by email to Philip Simms at philip@psmediation.co.uk

• Philip will acknowledge receipt of the complaint and then respond substantively within 21 days.

• Should the response not be acceptable you can appeal to the Civil Mediation Council (CMC) on certain grounds. Details of the CMC’s appeal precess can be found here: https://civilmediation.org/for-the-public/complaints/

At all times this complaints procedure will keep the confidentiality provision of the Mediation Agreement.

July 2023